IT Support Analyst – 1st Line x 6

Job Category: Technology
Job Type: Full Time
Job Location: Yorkshire

Evolve ERP… Are Working with a brilliant company based in London for the hire of 6 IT Support individuals on the permanent basis – You will be joining a very proactive customer centric team across Bradford & Leeds

Key Responsibilities:

Assess incoming incident and prioritise work according to timescales and processes.
Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes.
Carry out technical investigation into support calls and escalate to the local technical team where issues require escalation.
Maintain spare IT stock, warranties and software licences in accordance with the asset register.
Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices.
Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
Produce formal damage reports as per the damage report process.
Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
Provide assistance in coordinating the testing and installation of new 3rd party software or services.
Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the school.
Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
Provide additional support to end users as required.

If interested please send your CV over ASAP ads we will be conducting interviews next week with a view of a start ASAP.

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